Frequently Asked Questions (“FAQs”)

FAQ - Add Money

Q. How do I add money in my PayKart Wallet?

A. You can add money to your PayKart Wallet by tapping on the Add Money icon on the home page using the following options:

Mobile App

• Select your payment method: Credit/Debit, Net Banking, IMPS, or NEFT.
• If using card or net banking, you'll be redirected to a secure payment gateway (charges may apply).
• Enter the amount, use saved card or enter card/bank details, and tap to pay.
• After successful transaction, your balance will be updated.
• If using IMPS/NEFT, provide transaction reference ID, bank name, and amount, and request to add.
• Wait for admin approval; balance updates upon approval.

Web App

• Same steps as Mobile App.

Q. Is there any limitation on adding money?

A. Non-KYC users: max Rs. 10,000/month. KYC users: unlimited deposits, but wallet balance must not exceed Rs. 1,00,000.

Q. Amount debited but not credited?

A. Could be due to refresh, poor connection, timeouts. Refund within 2–7 days. Contact support if needed.

FAQ - Mobile/DTH Recharge

Q. How can I recharge mobile or DTH?

Mobile App & Web App

• Login to your PayKart Wallet.
• Select recharge option.
• Enter or select contact number.
• Recharge completes successfully.
• Same steps apply for DTH.

FAQ - Request Money

Q. What is request money?

A. Request money from contacts via mobile number.

Q. How to request money?

• Open PayKart Wallet > Tap Request Money
• Enter number or select from contacts
• Enter amount and send request
• Recipient gets SMS/email or notification

FAQ - Send Money/Transfer Funds

Q. What is send money?

A. Send money to friends/family using mobile number via App/Web.

Q. How to send money?

• Open App > Tap Send Money
• Enter number or select from contacts
• Enter amount and remarks > Tap Send
• If insufficient balance, add money first

Q. Transfer time after wallet creation?

A. Cooling period of 10 minutes post wallet creation or fund loading.

Q. Sent to non-wallet user?

A. They receive SMS only; cooling period still applies.

Q. Are there charges to send money?

A. No, it's free.

Q. Limitations?

A. Rs. 10,000/month for non-KYC; upgrade for higher limits.

Q: Refund for failed transaction?

A. Auto-refund within 3 days. Else, raise a service request from Help & Support.

Q: Report unauthorized transaction?

A. Email fraudalerts@PayKart.com or report via app/web Help & Support section.

FAQ - Quick Pay (Scan Code)

Q. What is Scan Code?

A. Scan merchant QR to pay quickly.

Q. How to pay via QR code?

• Open App > Tap Quick Pay
• Scan code > Enter amount and optional remark
• Pay (add money if balance is low)

Q. Can't scan QR code?

A. Try using camera flash, restart phone if issue persists.

Q. Check payment status?

A. Tap Passbook icon, filter by date, view transaction details (same on Web App).

Q. Made wrong payment amount?

A. Send/Request balance from/to merchant or contact care@PayKart.com.

FAQ - Show Code

Q. How to pay using show code?

• Open App > Tap Show Code under Quick Pay
• Show TPin or QR to merchant
• Merchant initiates request > you get confirmation

Q. Shared mobile but insufficient balance?

A. Add money and then complete transaction.

Q. Wrong amount OTP requested?

A. Ask merchant to redo transaction; if issue remains, contact support.

FAQ - Contact Us

If unresolved, fill the Contact Us form. Our support team will contact you soon.

FAQ - Security Measures

Copy and paste the link below into your browser to add our security extension to Chrome: